Important Message
PLEASE NOTE WE WILL BE CLOSED FROM OCTOBER THE 22ND UNTIL NOVEMBER THE 2ND PLEASE SEE OUR VEHICLE DESCRIPTIONS FOR DETAILS OF OUR CORONAVIRUS POLICY AND PROCEDURES

Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

norman j n ireland
Many thanks to Gina and Mark at gem cars, my Skoda Octavia was as described immaculate I would recommend gem cars to anyone very honest and helpful
Maggie
Excellent company, nothing is too much trouble, they go the extra mile for you. I have never known a car company that are so trustworthy, & friendly. I will be recomending Gem cars to my friends.. It was a pleasure dealing with them..Thank you..
Clint B
Very pleasant experience with honest people.The car was as described, immaculate for its age. Very impressed with the car and will buy here again.
Sahiqa Hussain
Excellent service very quick in responses
Sarah P
Such a lovely family run business. Very helpful and not at all pushy! Car is immaculate. Very happy. Thank you!
Wendy
Dealer was brilliant and bought the car which I am very impressed with
Alan Thompson
Highly recommended. I travelled from Aberdeen to purchase a beautiful Saab; exactly as described in the advert and a smooth, professional, transaction.
Napinda
He responded promptly and has been keeping in touch. He also has given some guidance on to buy a car safely
Mircea
Great honest people!! It was a pleasure to meet and deal with you! Keep going!
Wendy
absolutely great! It was like going to a good friend for a car. Nothing was too much trouble for them. I would certainly recommend Gem Cars.
James
Arrive to look at a car we enquired about .. was briefly told about the car then was left to look round it with no hassle, bought the car and they sorted the tax out online for us while we sorted the insurance out!! Overall great experience and would definitaly recommend !!!
Stephen
Loved the car, very friendly and professional
John S
Excellent service. I certainly will be recommending and will use Gem Cars again. Thank you for making buying the car so easy
Geoff C
5 out of 5 star's love the little fabia thanks to mark and Gina for all their help
Liane
I can not thank Gemcars enough for the service they have provided. From start to finish they have been professional, genuine and made the process of purchasing the car so smooth and easy. Mark and Gina travelled down to Birmingham from Lincolnshire and brought the car to my door.. now that's service! The car is absolutely beautiful inside and out I am so pleased with it. Excellent service all round. It was a pleasure doing business with you. Hope to deal with you again in the future. Thanks again!
Michaela and Dean
We bought our very first car off Gina and Mark, We are really pleased with our purchase and the excellent service Gina and Mark offered they were really helpful, they were happy to complete all relevant paperwork with us and talk us through everything a first time buyer needs to know, would highly recommend Gem cars
Elayne & John
Hi Gina,Thank you so much for the info you sent via John & for the professional service you offered us on Saturday. It was truly a delightful experience doing business with you & we would definitely come to you again for any future car purchases.Have a good day & thank you again. Elayne & John
Martyn
Wanted cheap run around and found one fully checked out. Full service and mot some faults found but corrected without hesitation and no cost passed on, highly recommended. First time used gem cars live over 1.5 hours away so very happy that vehicles are as described and gem cars are very genuine and honest will be suggesting to friends and family before going to the dealers.
Ian
Quick response to my enquiry. Car condition as listed ready to drive. Helpful and polite. Did all they said they would.
Dwain
5 Star customer service and great motors
andy
Just wanted to get in touch again as it's approaching the anniversary since purchasing my Skoda Octavia . I'm pleased to say I still have the car, it flew through the MOT back in may this year, serviced at the same time. Spent about £500 in total since ownership (my choice, not because I had to), still makes it the cheapest Skoda ever. Upgraded to mk III badges as think look better. Still drives as it did from day one. Never used the warranty. Gets washed every week, even when it`s not dirty. Hoping for another 12 months use.
Brian
5 out of 5 stars - Excellent service very helpful
Martyn
5 out of 5 stars - Gem car owners, Mark and Gina, it was a real pleasure dealing with them both, great personality very helpful, lovely family best i've dealt with in years no pushy pressure, help me sought out vehicle transfer, paper work, between selling and purchase, car specification put on there web page was excellent true to every word, i would highly recommend dealing with both of them, well impressed, will recommend to family and and friends..
Philip Taylor
I traded my car in with Mark & Gina via an online site and all I can say is the communication is excellent, polite , no pressure approach to customers. The car I collected was described perfectly and accurately I would definitely recommend www.gemcarsltd.co.uk to anyone in the future and will definitely be a returning customer
Ansar M
Very friendly people happy to deal with you again thanks *****
Nicola S
Fab friendly service
Ovidiu
Hi Mark and Gina.Thank you for the Renault Megane Cabriolet.It\'s a very good car , everything works as it should.I would definitely buy my next car from you guys.I recommend to anyone who wants a good and reliable car to choose Gem Cars Ltd!
Carl Rees
Hi Mark and Gina. Thank you for pulling out all the stops to enable me collect my jaguar x type on time. For the benefit of others who read this review, when you are considering a change of vehicle I highly recommend Gem Cars. Nothing is too much trouble for Mark and Gina. Great customer service and brilliant people to deal with. I like to think I've made two new friends and they even made my 91 year old mother welcome. Thank you so much for what you did for me. Excellent service.
Sarah
5 out of 5 stars - Family run business, husband and wife both very helpful. Spent time with us and very honest.
Arek
Najlepsze miejsce by kupic auto .Polecam w 100% .
Arek
:The best place to buy a car.Just wanted to say a massive thank you. It was great to meet you and the car has been great i was done all ready 1000 miles and is spot on.
Best wishes for the future .
Sally Newsham
Very helpful friendly service, opened up especially on mothers day for us. Highly recommended.
Ann Povey
A great experience, such helpful, lovely people, fill you with confidence.
Andy
After many months of searching, l found a little gem @ Gem cars. Very friendly family who will treat you like one of their own, working from their home with superb hospitality. Gina is very passionate about getting things right & obviously loves her job. More than happy with my purchase & would consider using again. 5*
Joe Murphy
Thanks to the team at Gem cars. I purchased a Skoda fabia for my father recently. The whole process was very easy and the car has been great, he is thrilled with it. Would definitely recommend you to everyone. Thanks again.
Alison Lambert
To Mark and Gina
Thank you so much for your professionalism and the kindness you showed when i was buying the Ford KA for my daughter.
I have put you a thank you card in the post for your office wall
Best Wishes for the future
Alison
Nicki
Recently purchased a Citroen from Gem Cars. When we went to look at the car my little boy (who does not enjoy car shopping!) was able to play while we discussed the car etc which made the process so much easier! The car was exactly as specified and the friendly, helpful service couldn't have been better.

Kevin Sims
I have just bought a Skoda Superb from Gem Cars, i wouldn't normally post a review but the whole experience was very pleasant, i have been to several large garages and a couple of main dealers looking for this particular model and came away very disappointed, I was unsure at first with gem cars being a smaller dealer but i have to say what a breath of fresh air, i was greeted and dealt with like a human being, i was shown round the car given a cup of tea and left alone to check the car over, taken for a test drive and then they completed all the paper work and the vehicle tax for me whilst i waited and i left with my new car on the same day, I have to say well done gem cars and thank you i wish you all the best in the future for your business and i will be coming back for my next one
regards
Kevin
Michael
Hats off to gem cars we bought a 2011 skoda octavia petrol 1.8 tsi from gem cars in may 2017, after 2 months the car developed an issue with using oil ! A lot of Oil ! I contacted Mark at gem cars and explained the problem and he kindly took the car back and refunded all of our money, no ifs no buts no arguments, i was expecting the usual not my problem attitude and was taken back by Marks relaxed attitude, he offered us a straight swap for any of the cars they had on stock at the same value or a refund in full, the whole experience was stress free, I had recently had a heart attack so stress was a big concern for me at the time, i must admit i was worried about making the call but gem cars have restored my faith in humanity, they didn't have a suitable replacement at the time but i would without hesitation buy from them again.
many thanks
Michael
Breda
Hi Gina just had my car delivered this afternoon and am thrilled with it. I was a bit apprehensive as i had not seen the car but it is exactly as you described. thank you so much and it was a pleasure doing business with you. Regards Breda
Martin
Hi just got back in the C70. WOW WHAT A CAR so pleased with it thanks and good luck to you in the future. Best wishes Martin
Stuart
DISASTER AVERTED
I traveled from Birmingham to gem cars in Lincoln to look at a Renault Espace, i was happy with the car and paid a deposit, gem cars agreed to put two new rear tyres, a new cam belt and mot the Espace for me for collection the following week, when i went outside to get in my trusted Citroen it would not start, after some coaxing by Mark from gem cars it did start and then proceeded to plume black smoke out the back, what a nightmare!
But i must say a massive thank you to all at gem cars Mark and Gina got all the Espace paperwork and tax sorted out for me so i could go home in the Espace, they then arranged to get my poorly Citroen to the local garage the following day who kindly fitted me a second hand injector for the measly sum of £80 and got my Citroen up and running, they then arranged for me to bring the Espace back so the tyres, cambelt and mot could be completed and i collected the Espace the following week, i must say it wasn't one of the easiest car purchases i have had, So thank you to Mark and Gina for all your help and touch wood the Renault has been brilliant so far
best wishes for the future
Stuart and family
Alwyn and Sally
Our second car from gem cars has just arrived in Villa Martin in Spain on the transporter and as before a massive thank you for dealing with the loading and paper work at your end
The first one has been a little gem and this one also looks to be exactly as described so many thanks for all your patience and help please drop us an email if you get any more left hand drives
Many thanks and Best Wishes for the future
Alwyn and Sally
Jason Holme
We Bought the 2012 Audi A1
Just wanted to say a massive thank you
It was great to meet you Gina and the car has been great
best wishes for the future
Regards
Jason and Sam
Danielle
excellent service